SMS Messaging Policy

Program and Operator

Program: WorldOS / Lauryn Operational Notifications.

Operator: Legacy Insurance Group LLC, doing business as WorldOS.

This program sends transactional and operational SMS notifications only to authorized Legacy Insurance Group personnel who have expressly opted in to receive WorldOS / Lauryn operational messaging.

Message Types

Daily summaries of inbound calls handled by Lauryn.
Notifications that an inbound caller left a message or requested follow-up.
Notifications that Lauryn booked or recorded an appointment.
Alerts that a call or follow-up item requires review.
Reminders concerning unresolved inbound-call tasks.
WorldOS account and operational notifications.

This campaign is not used for advertising, lead generation, cold outreach, purchased lists, client solicitation, affiliate marketing, or third-party marketing.

How Users Opt In

Authorized Legacy Insurance Group personnel opt in through the WorldOS onboarding or account-settings experience. The user enters their own mobile number and is shown a separate, unchecked SMS consent checkbox before SMS notifications are enabled.

SMS consent disclosure shown to the user:

☐ Yes, I agree to receive recurring operational text messages from Legacy Insurance Group / WorldOS, including call summaries, caller messages, appointment notifications, callback and follow-up reminders, and account notifications. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. SMS consent is optional and is not required to use WorldOS or receive services. See our Privacy Policy and Terms & Conditions.

The checkbox is unchecked by default. A user may decline SMS consent and continue using WorldOS.

WorldOS records the consent action and enables operational SMS messaging only after affirmative opt-in. Users who have not opted in are not enrolled in this messaging program.

Opt-In Confirmation Message

After a user successfully opts in, the program may send the following confirmation:

Legacy Insurance Group / WorldOS: You’re subscribed to recurring WorldOS operational text messages, including call, appointment, follow-up, and account notifications. Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to unsubscribe.

Frequency and Charges

Message frequency varies according to inbound-call volume, caller requests, appointments, account activity, and unresolved follow-up activity. Message and data rates may apply.

Opt Out and Help

STOP: Reply STOP to opt out of future WorldOS operational SMS notifications.

Opt-out confirmation: Legacy Insurance Group / WorldOS: You have been unsubscribed and will receive no further WorldOS text messages from this number. Reply START to resubscribe.

HELP: Reply HELP for assistance.

Help response: Legacy Insurance Group / WorldOS: For help with WorldOS text notifications, visit legacyworlds.com or contact [email protected]. Reply STOP to unsubscribe. Msg & data rates may apply.

Mobile Privacy

Mobile information, text-messaging originator opt-in data, and consent are not sold, rented, shared, or transferred to third parties or affiliates for marketing or promotional purposes.

Communications and infrastructure providers may process information solely as necessary to deliver, secure, troubleshoot, and document the requested messaging service.

See the WorldOS Privacy Policy for additional information.

Delivery

Delivery is subject to carrier networks, device availability, number validity, recipient settings, registration status, and other factors outside WorldOS's control. Carriers are not liable for delayed or undelivered messages.

Prohibited Messaging

This program may not be used for purchased lists, unsolicited marketing, deceptive content, phishing, harassment, illegal content, affiliate lead-generation messaging, or messaging that violates applicable laws, carrier rules, or provider policies.

Contact

Messaging questions may be sent to [email protected].